OMNIGUILD PRIVACY POLICY

This Privacy Policy describes how OmniGuild LLC ("OmniGuild," "we," "us," or "our") collects, uses, shares, and protects information when you use the OmniGuild mobile application, website, and related services (collectively, the "Platform"). By using the Platform, you agree to the practices described in this Privacy Policy. This Privacy Policy should be read together with our Terms of Use.

1. Information We Collect

Account information: when you register, we collect your name, email address, and authentication identifiers.

Profile information: contractors and suppliers may add business details, including business name, phone number, city and state, service categories, profile and work photos, license and insurance documentation, biographies, and links to external profiles (such as social media or the Better Business Bureau).

Job information: when you post a job or hire a contractor, we collect the details you provide, including the job description, photos, budget, location, scheduled dates, contact information, bids, applications, work reports, permits, check-in/check-out records, and messages exchanged through the Platform.

Location information: with your permission, we may collect GPS location data to show nearby professionals, to power location-based search, and (for contractors) to record job-site check-ins and check-outs. Location is collected only while you use the relevant feature.

Payment information: payments made through the Platform are processed by our third-party payment processor (Stripe). We do not store your credit or debit card numbers. We store records of transactions, such as amounts, job references, and payment status. Contractors receive payouts through their own connected payment accounts.

Communications: we may collect information you provide when you contact support, report issues, submit reviews, or otherwise communicate with us.

Device and usage information: we collect technical and analytics information such as device type, operating system, app interactions, and pages viewed, to understand how the Platform is used and to improve it.

2. How We Use Your Information

We use the information we collect to operate and maintain the Platform, including to create and manage your account; connect customers with contractors; process payments and referrals; verify contractors and administer our Pro Rating and review systems; send transactional notifications, such as job updates, bids, and scheduling messages; provide customer support; detect, prevent, and address fraud, abuse, and illegal activity; and improve the safety, security, and functionality of the Platform.

3. How We Share Your Information

We share your information only as needed to operate the Platform: with contractors or customers involved in your job (such as the job details, photos, and contact information you choose to share); with our third-party service providers that help us host, secure, analyze, and operate the Platform (including payment processing through Stripe); when required by law, legal process, or to protect the rights, property, or safety of OmniGuild, our users, or others; and in connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or use of your information. We do not sell your personal information.

4. Data Retention

We retain your account and job information for as long as your account is active or as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. Records of completed jobs and reviews may be retained to support the Platform's verification and review history.

5. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

You can access and update your profile information at any time within the app. You may request deletion of your account and associated personal information by contacting us; we may retain certain information where required by law or for legitimate business purposes. You can control location permissions through your device settings, and you can decline to provide optional information, though some features may then be unavailable. If you are a resident of certain jurisdictions, you may have additional rights under applicable privacy laws, such as the right to access, correct, or delete your personal information.

7. Children

The Platform is intended for users who are at least 18 years old. We do not knowingly collect information from children under 18.

8. Third-Party Services

The Platform contains links to and integrations with third-party services (such as payment processors, social media, and external profiles). We are not responsible for the privacy practices of third parties, and we encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the Platform, and the updated policy will take effect when posted. Continued use of the Platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact OmniGuild LLC at omniguildapp@gmail.com.

OmniGuild LLC